If you're unsure about your ring size, we recommend visiting a local jeweler to get measured professionally. Alternatively, you can use a ring sizer tool at home. If you order the wrong size, contact us at shop@maximova-jewelry.com within 14 days of delivery for an exchange (EU only).

All pieces are handcrafted using high-quality materials including sterling silver, 14k and 18k gold, and carefully selected gemstones. Specific material information is listed in each product description. Gold-plated pieces use a thick layer of gold over sterling silver base.

Contact us at shop@maximova-jewelry.com before placing your order to arrange gift wrapping or include a personal message. We'll confirm options and any additional costs.

Timelines vary depending on the complexity of the design and availability of materials. After your consultation appointment at our Berlin studio, we'll provide an estimated completion date specific to your project. Most bespoke pieces take 4-8 weeks from approval of the final design.

Domestic orders (Germany) arrive within 3-7 days. EU orders take 5-10 days. International orders outside the EU also take 5-10 days. Please note that customs clearance may cause additional delays for non-EU destinations.

Yes. Once your order ships, you will receive a tracking number via email. Use this number to monitor your delivery status through the carrier's website.

Contact us immediately at shop@maximova-jewelry.com with photos of the damage and your order number. We will arrange a replacement or repair at no cost to you.